Browsing by Subject "Quality of Service"

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    • Mobile Telecommunications Quality of Service and Customer Satisfaction in Kampala, Uganda 

      MUYOMBA, Emmanuel; Oluka, Nagitta Prossy (Supervisor); Kambugu, Mayanja Ahmed (Supervisor) (Uganda Management Institute, 2014-06)
      This study examined mobile telecommunications quality of service (QoS) and customer satisfaction (CS) in Kampala. The study had two objectives: One was to establish the relationship between network performance (NP) aspects ...