Theses and Dissertationshttp://umispace.umi.ac.ug:80/xmlui/handle/20.500.12305/2842024-03-28T19:25:04Z2024-03-28T19:25:04ZSupply chain efficiencies and performance of automobile distributorships in Uganda: A case of Toyota Uganda Limited.Lwere, Raymondhttp://umispace.umi.ac.ug:80/xmlui/handle/20.500.12305/11082023-05-25T13:19:41Z2014-10-01T00:00:00ZSupply chain efficiencies and performance of automobile distributorships in Uganda: A case of Toyota Uganda Limited.
Lwere, Raymond
The study examined the relationship between supply chain efficiencies and performance of automobile distributorships in Uganda, with Toyota Uganda Limited as a specific case. The study objectives were; to find out the relationship between supply chain responsiveness and performance; to establish the relationship between supply chain reliability and performance; and to examine the relationship between supply chain relationships and performance. This study adopted a case study research design that used both quantitative and qualitative approaches. The study had an accessible population of 68 respondents, from which a sample size of 56 respondents was selected and of these 43 responded (a 76.8% response rate). Data was collected from both primary and secondary sources which included self-administered questionnaires, interviews and documentary review. The findings obtained confirmed that there was a positive correlation between supply chain responsiveness and performance (R =.638**); a positive relationship between supply chain reliability and performance (R =.724**) and a positive relationship between supply chain relationships and performance as expressed by (R)=.764**. Additionally, 51.0% multi-regression percentage result was obtained and it can be observed that supply chain efficiencies had an effect on the performance of Toyota Uganda. Some of the conclusions from the study include; the more Toyota Uganda continuously works towards improving customer lead-time, the more customers and therefore more sales. The more the organization develops clear and measurable processes the higher the customer confidence and satisfaction. The more Toyota Uganda manages the information within their business, the better the supplier and customer relationships. Recommendations adopted from the study findings are provided as thus: The company should rethink of improving her supply chain responsiveness; The company should focus on building its supply chain reliability capacity through efficient process management, forecast management and demand management; and the company should develop an information system that links all employees with key suppliers and clients.
2014-10-01T00:00:00ZEmployment management and operations performance; A case study of managing drivers at World Food Programme (U)Mwandha, Gerald Baliddawahttp://umispace.umi.ac.ug:80/xmlui/handle/20.500.12305/11072023-05-25T14:45:56Z2014-09-01T00:00:00ZEmployment management and operations performance; A case study of managing drivers at World Food Programme (U)
Mwandha, Gerald Baliddawa
The study investigated the relationship between managing drivers and operations performance at World Food Programme(U). The research objectives of the study were to; assess the influence of driver training on operations performance, to find out how driver behavior affects operations performance and to examine how managerial skills affect operations performance. A cross-sectional survey design was used, with data collected from a sample of 80 respondents using questionnaire survey and interviewing methods. Data was analyzed using the statistical package for social scientists (SPSS) 16 for appropriate transformation. The study found a significant relationship between the three dimensions of managing drivers; driver training, driver behavior, managerial skills in improving operations performance. The study concluded that giving additional attention to defensive driving, traffic regulations, health and safety. Plus addressing constraints of motivation, experience, ethics of drivers properly and resolving conflicts amicably, crises skills, time usage properly would result into significant improvements in operations performance at World Food Programme (U). The study recommended that it was mandatory for all drivers to be equipped with the required necessary training in order to be able to fulfill their required obligations of timely delivery, It was further recommended that there is need for ethical training of drivers at World Food Programme (U) to try to mitigate the issue of unauthorized use of organizational vehicles and finally there was need for managers to issue orders to drivers that are easily comprehendible so that they could complete amicably their required task at hand.
2014-09-01T00:00:00ZRisk factors and traffic accidents in Uganda: A case study of commuter taxis in Kampala Metropolitan South, policing stationTuryahikayo, Richardhttp://umispace.umi.ac.ug:80/xmlui/handle/20.500.12305/11062023-05-25T13:27:15Z2018-02-01T00:00:00ZRisk factors and traffic accidents in Uganda: A case study of commuter taxis in Kampala Metropolitan South, policing station
Turyahikayo, Richard
Road traffic accidents result from the interaction of several factors associated with the traffic system. They include; the population behaviour, the road environment and the motor vehicle condition. Although there are inadequate studies done on road traffic accidents and road safety in Uganda, the year 2015 Uganda Police traffic reports indicated that 81% of the road traffic accidents were due to human factors, 15% were due to unknown causes, 2.5% were due to motor vehicle condition, while the rest was due to road environment and weather condition. Despite the low vehicle ownership, the Uganda road traffic crash rate per motor vehicle, estimated at 120 persons per 10,000 vehicles remains high.
This study investigated the risk factors associated with the road traffic accidents of commuter taxis in the Kampala Metropolitan South policing region in Uganda. The specific objectives were ; to establish the association between population behaviour with the road traffic accidents; to find out the extent to which the road environment associates with the road traffic accidents, and determine the extent to which the motor vehicle condition associates with the road traffic accidents of commuter taxis in Kampala Metropolitan South, policing region.
Guided by the Systems Theory and the Model for Traffic Accidents, the study adopted a correlational research design on a sample of 87 respondents, mostly involved in commuter taxi operations and traffic and road safety management. Data were collected by use of questionnaire survey and interviews, and analysed quantitatively and qualitatively. Quantitative data was analysed using descriptive and inferential statistics. Qualitative data was analysed using content analysis. Descriptive findings of the study revealed that road traffic accidents were high, hence considered a public health problem.
It was concluded that the interplay of the risk factors within a traffic system had a significant and positive association with road traffic accidents in Kampala Metropolitan South policing region. Generally, the study revealed that joint variation of the population behaviour, the motor vehicle condition and road environment respectively, accounted for 88.1% of the road traffic accidents while 11.9% of the road traffic accidents were due to causes unknown by this study, which however, showed a 3% change in the causes of road traffic accidents due to unknown causes as reported by traffic police in 2015. Hence, a deduction was made that the potential for road safety improvement significantly lies in influencing the population behaviour to relate responsibly with other factors in the traffic system.
It was recommended that mitigation into road safety will be attained through influencing the road user behaviour change. Therefore, the agencies involved in road safety management should make effort to sensitise the road users on traffic laws and road safety generally, by publicising the RTAs impact. Similarly behaviour change strategy has been effective in the prevention of risky social habits and epidemics. Public sensitisation option is relatively cheaper, wider community based and may lead to permanent behavioural change. Effective road user information should be communicated using drama/entertainment, sports, mass media campaigns and formal training at various levels. The Ministry of Works and KCCA should improve the road with emphasis on informative road signs which are clear from causing driver information overload. Road surface improvement should be followed by training on the use of the same road infrastructure. The traffic police should emphasise population behavioural oriented enforcement approach and as well as ensuring safe vehicle standards. The government should provide conducive environment encouraging the importation of new and safe vehicles with improved safety features and genuine vehicle components through fair taxation policies.
2018-02-01T00:00:00ZThe role of third party logistics and customer satisfaction at World Food Programme – UgandaButaka, Charles Mugishahttp://umispace.umi.ac.ug:80/xmlui/handle/20.500.12305/11052023-05-25T13:22:56Z2014-04-01T00:00:00ZThe role of third party logistics and customer satisfaction at World Food Programme – Uganda
Butaka, Charles Mugisha
This research study investigated the role of Third Party Logistics and customer satisfaction at World Food Programme – Uganda. The research objectives of the study were; to assess the the influence of 3PL capacity on customer satisfaction, influence of logistics services on customer satisfaction, influence of 3PL resources on customer satisfaction and to assess the relationship between change management and customer satisfaction at World Food Programme – Uganda. The literatures reviewed generally revealed that 3PL has significant role in supply chain integration and has greater impact on customer satisfaction.
The study employed both cross-sectional and descriptive designs in nature based on both and quantitative and qualitative approaches with a sample size of 113 respondents from World Food Programme – Uganda and Bolloré Africa Logistics respectively. The main instrument used for data collection was a questionnaire that was self-administered to the respondents. Personal interviews were conducted for senior managers and managers of Bolloré Africa Logistics using interview guide. Data collected was analyzed using SPSS package and inferences made from the descriptive statistics and a detailed analysis was done using correlation and regression analysis. Both quantitative and qualitative findings of this study revealed that role of Third Party Logistics had significant positive influence on customer satisfaction at World Food Programme – Uganda, with quantitative findings showing 71.2% Third Party Logistics capacity, 54.4% logistics services, 86.6% Third Party Logistics resources and 67.2% change management; these results also suggest that there could be other factors other than those examined that may influence the role of 3PL in improving customer satisfaction at World Food Programme – Uganda. Thus recommend more effort is needed to improve on Third Party Logistics resources and Third Party Logistics capacity to realize better client’s customer satisfaction.
2014-04-01T00:00:00Z