Department of Information Technology
http://umispace.umi.ac.ug:80/xmlui/handle/20.500.12305/70
2024-03-28T14:55:26ZInformation technology governance and organizational competitiveness: A case of Uganda Broadcasting Corporation
http://umispace.umi.ac.ug:80/xmlui/handle/20.500.12305/1037
Information technology governance and organizational competitiveness: A case of Uganda Broadcasting Corporation
Ongima, Patrick
This study was conducted to investigate the role of IT Governance on organizational competitiveness at Uganda Broadcasting Corporation. The study objectives were: to find out the influence of business-IT strategic alignment on organizational competitiveness; to assess the relationship between IT value delivery and organizational competitiveness and to find out the effect of IT resource management on organizational competitiveness. The study used a cross sectional survey design supported by both qualitative and quantitative approaches. A sample size of 70 respondents was used from a population of 82. Data was collected using the questionnaire; interview guide and documentary review checklist. The response rate of 100% was obtained from which key findings suggested an insignificant relationship between business-IT strategic alignment (0.235**) and IT resource management (0.203**) and a significant relationship between IT value delivery (0.422**) and organizational competitiveness. However, there were a number of inhibitors at UBC, ranging from lack of alignment, understanding of ICT, political interference as well as management gaps. From the study, it was learnt that IT needs to be socially and ethically appreciated so as to support business processes; IT helps in designing and formulating business and corporate strategies at all levels. On the issue of IT resource management, it was concluded that optimal utilization of IT resources in terms of utilizing IT applications and availability of information would support decisions however, underutilizing IT systems and its users reflects resource misuse. On the issue of IT value delivery, it was learnt that failure to align it with business negatively affects customer management. The study recommendations include the need to harmonize adoption procedures and the framework of IT governance so as to remain competitive. There is need to undertake benchmarking; conduct in house IT tailor made trainings and tighten supervision. Lastly, is the need to operationalize internal policies as well as integrated approach in UBCs strategic planning process.
2019-02-01T00:00:00ZRelationship marketing and customer loyalty in the banking industry of Uganda: A case of Kiddawalime Bakery Ltd
http://umispace.umi.ac.ug:80/xmlui/handle/20.500.12305/1036
Relationship marketing and customer loyalty in the banking industry of Uganda: A case of Kiddawalime Bakery Ltd
Kobusinje, Irene
The study was about Relationship marketing and Customer Loyalty in the baking industry of Uganda: A case of Kiddawalime bakery limited. Relationship marketing came into existence after businesses realizing that it was more financially costly and time consuming to look for a new client than it is to maintain an old customer. The study looked at three dimensions of relationship marketing that is communication, trust and commitment and how they are related to customer loyalty. The objectives of the study were; to establish the relationship between communication and customer loyalty at Kiddawalime Bakery, to examine the relationship between trust and customer loyalty at Kiddawalime Bakery and to examine the role of commitment in customer loyalty at Kiddawalime Bakery. The study employed a case study research design based on both qualitative and quantitative approaches. A sample size of 170 respondents was drawn from a population size of 200 respondents using the Krejcie and Morgan (1970) mathematical table. Data was collected from158 respondents using questionnaires and interviews. Content validity was ensured through judgement of the items by experts and also calculation of the content validity index. Communication and trust were found to have a moderate positive relationship with customer loyalty well as commitment was found to have a strong positive relationship with customer loyalty. In conclusion this research discovered that where trust exists, where communication is great and where commitment is high, relationships are successful. Recommendations were then made in regards to the findings.
2019-04-01T00:00:00ZEffects of human resource management practices on staff retention in Public Universities, A case of Busitema University
http://umispace.umi.ac.ug:80/xmlui/handle/20.500.12305/1035
Effects of human resource management practices on staff retention in Public Universities, A case of Busitema University
Gakiza, Epaphrah Armstrong
The study set out to establish the relationship between Human Resource management practices and staff retention in Ugandan Public Universities. This study was restricted to Busitema University in eastern Uganda and was carried out a long a number of objectives that included: i) establishing the extent to which recruitment practices influence staff retention at Busitema University, ii) identify the influence of staff development practices on staff retention at Busitema University and iii) to determine the extent to which reward management practices influence staff retention at Busitema University. The study used a cross sectional survey research design that employed both quantitative and qualitative approaches. Data was collected and analyzed using questionnaires and interview guides from the employees. From the study, it was concluded that there is a significant relationship between recruitment practices and employee retention, there is a significant relationship between staff development practices and employee retention. And that reward management practices have a significant relationship with employee retention within institutions of higher learning. This is reflected on how management administers the rewards to ensure that there is equitable distribution, timely, fair and meeting employee needs. The study recommended the need to use external consultants for recruiting top leadership positions, consider staff development as an important performance ingredient and to provide employees with alternative rewards other than salary.
2017-02-01T00:00:00ZInformation and communication technology and early childhood education in Kampala city, Central Uganda
http://umispace.umi.ac.ug:80/xmlui/handle/20.500.12305/1034
Information and communication technology and early childhood education in Kampala city, Central Uganda
Nambuusi, Tina
The study investigated the contribution of ICT to early childhood education in Kampala private pre-schools. It sought to establish how ICT infrastructure, ICT procedures and ICT stakeholders contribute and influence early childhood education. A cross sectional survey design was adapted and data was collected using the questionnaire survey, interviews and observation data collection methods from a sample of 205 respondents made up of parents, teachers and children. Data was analyzed using a Pearson’s correlation analysis and the findings revealed that ICT infrastructure had a positive significant contribution to early childhood education, ICT procedures had a positive significant influence on early childhood education and ICT stakeholders had a positive significant influence on early childhood education. The study concluded that ICT infrastructure tools and networks like computers, electronic whiteboards, electronic toys, the internet and other similar devices should continuously be used in pre-schools to aid the education of children. The study also concluded that ICT procedures like having ICT policies were essential to streamline agreed procedures and responsibilities concerned with the education of children while ICT professional development programs were necessary for the improvement of the teachers’ skills. The study finally concluded that ICT stakeholder support was very essential to the success of utilizing ICT in the education of children as long as the parents, teachers and administrators played their respective roles. The study therefore recommended that government pre-schools adopt ICT in their early childhood curriculum to promote the holistic development of children with support from the government, MoES and UNICEF. It also recommended that teachers should continuously use ICT in the education of young children with support from administrators and parents and finally, the study recommended that the government, MoES together with UNICEF should support and oversee the development of ICT policies in the early childhood sector in order to support the holistic development of the children in all pre-schools in the country. Future studies are encouraged to focus on studying ICT and early childhood education using a different research design that allows for collection of data over longer periods of time and also include pre-schools in other areas other than Kampala.
2017-11-01T00:00:00Z