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Service Quality and Customer Loyalty to Supermarkets in Kampala, Uganda
(Uganda Management Institute, 2014-03)
The study examined the effect of service quality on customer loyalty to supermarkets in
Kampala. The study objectives included to; establish the extent to which tangible aspects
of a services offered by supermarkets ...
Service Quality and Customer Satisfaction with Two Way Radio Communication Service in Uganda Communications Commission (UCC) Kampala Area
(Uganda Management Institute, 2014-02)
The purpose of this study was to assess the relationship between service quality and customer satisfaction with two way radio communication service in UCC Kampala area. Specifically the study assessed the relationships ...
Insurance Industry Regulation and Service quality: A case of Uganda's Insurance Industry
(Uganda Management Institute, 2018-01)
The study examined the relationship between insurance industry regulation and service quality
using a case of Uganda’s Insurance Industry. The study was underpinned by three objectives which
included examining the ...
Service Quality and Customer Satisfaction in Freight and Forwarding Industries in Uganda: A case Study of Ken Freight Uganda Limited.
(Uganda Management Institute, 2018-01)
The study investigated the relationship between service quality and customer satisfaction in
Freight and Forwarding Industry using a case of Ken Freight Uganda Limited. The study was
guided by the following objectives: ...
Service Quality and Customer Retention in Uganda: A case of Century Bottling Company Limited
(Uganda Management Institute, 2018-01)
The purpose of this research study was to establish the effect of service quality on customer
retention in Uganda with a case of Century bottling company limited. The study objectives
included; to establish the effect ...