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Insurance Industry Regulation and Service quality: A case of Uganda's Insurance Industry
(Uganda Management Institute, 2018-01)
The study examined the relationship between insurance industry regulation and service quality
using a case of Uganda’s Insurance Industry. The study was underpinned by three objectives which
included examining the ...
Service Quality and Customer Satisfaction in Freight and Forwarding Industries in Uganda: A case Study of Ken Freight Uganda Limited.
(Uganda Management Institute, 2018-01)
The study investigated the relationship between service quality and customer satisfaction in
Freight and Forwarding Industry using a case of Ken Freight Uganda Limited. The study was
guided by the following objectives: ...
Service Quality and Customer Retention in Uganda: A case of Century Bottling Company Limited
(Uganda Management Institute, 2018-01)
The purpose of this research study was to establish the effect of service quality on customer
retention in Uganda with a case of Century bottling company limited. The study objectives
included; to establish the effect ...