Browsing Volume 11 Number 1 November 2016 by Author "Ouma, Flavia Kyeyago"
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Can social media enhance service delivery? Lessons and best practices
Ouma, Flavia Kyeyago (Uganda Management Institute, 2016-11)Governments are increasingly leveraging social media to deliver better services to the public. These networks are useful for government organizations since they have many interactive and innovative features which aid ...