Browsing School of Civil Service, Public Administration and Governance Studies by Subject "Telecommunication Industry"
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CUSTOMER SERVICE AND CUSTOMER LOYALTY IN THE TELECOMMUNICATION INDUSTRY IN UGANDA: A CASE STUDY OF ORANGE UGANDA LIMITED
(Uganda Management Institute, 2011-12)M/S Orange Uganda Limited has experienced a decline in the renewal rate for the internet services. The study set out to investigate the relationship between customer service and customer loyalty at Orange Uganda Limited ...