| dc.description.abstract | The study examined the factors affecting knowledge management and adoption in Centenary
Bank. This research was prompted by the interest developed by the researcher on how CERUDEB
adopts to new and ever emerging knowledge given its fastest growing rate across the country. The
study was guided by the following objectives; examined the relationship between organizational
culture and Knowledge Management at CERUDEB, Investigated the relationship between
management support and KM at CERUDEB Uganda and lastly to assessed the effect of
information technology on KM at CERUDEB Uganda. A cross sectional research design was
employed because it enhanced data collection at a single point in time. The study findings
indicated a positive and statistically significant relationship between organizational culture,
management support and information technology. The CERUDEB had norms that supported KM
for better service delivery and there was need to have common beliefs pointing to proper KM.
Management was fully involved in planning for KM and that management had an upper hand to
ensure innovations.
On IT, Centenary Bank had worked on ensuring technology oriented information and its related
systems are in place and gets done and used to its best. The research recommended that
CERUDEB should adopt and adapt to a strategy for upholding a supportive spirit, conducting
trainings, seminars for excellence and exemplary performance, proper induction of new staff as a
basis for improving and ensuring KM, examining organizational culture specifically on values,
norms and beliefs whether they are pertinent, emphasizing integrity, professionalism, making
inclusive decisions, grooming self-supervised staff, filling both electronically and manually and
as well put in place personnel to ensure that more technological innovations are put in place. | en_US |
