The effect of procurement planning on service delivery in Ntungamo District Local Government

Abstract

This study examined the effect of procurement planning on service delivery in Ntungamo District Local Government. The study was guided by the following specific objectives: To assess the relationship between user-needs identification and service delivery; to examine the extent to which choice of procurement methods affects service delivery; and to establish the relationship between procurement work planning and service delivery in Ntungamo DLG. The study was guided by across sectional survey research design, where both qualitative and quantitative research approaches were employed. A sample size of 149 respondents was identified for the study, using Probability and nonprobability techniques. Data were collected using questionnaires and interviews. The study results revealed that the procurement planning methods and processes affect delivery of services in Ntungamo DLG and therefore need to be critically analyzed before using them in order to attain proper and effective service delivery. It was thus concluded that procurement planning is a critical activity in the local government that help in the delivery of services and therefore top management must be in total support and a well laid down procurement plan must be in place to ensure that the procurement process is smooth as this is the only way value for money through effective service delivery can be attainable.The study recommended that the government needs to always bring in external auditors that can effectively check whether contract evaluation and awarding was done in the right process, need to strengthen the laws so that those found squandering public money through ineffective procurement process and need for the management of Ntungamo DLG to inform and give different roles to the stakeholders involved in procurement planning and orient them on how to best achieve the benefits out of this process among others.