Health Resource Management and Service Quality of Safe Male Circumcision Program in Southwestern Uganda
BYABAGAMBI, Bekiita John
Dr. Nabaho, Lazaraus
NAMUBIRU, SSentamu proscovia
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The purpose of the study was to establish the extent to which health resource management influenced service quality of Safe Male Circumcision (SMC) program in Southwestern Uganda. Specifically, the study strived to establish the extent to which health human resource management, financial resource management and health supplies management has influenced the service quality of SMC in Kisoro, Rukungiri and Isingiro districts. A cross-sectional survey design was used with both quantitative and qualitative approaches on an accessible population of 239 respondents comprising district SMC focal persons, health unit managers, SMC service providers and clients who have received SMC at selected health units. Data was collected using a questionnaire, interviews and documentary review, and analyzed using percentages, Pearson’s correlation coefficient, and regression analyses. The study found out that health human resource management had a high positive significant relationship with service quality and it predicted 71% of the variance in service quality of SMC. Health financial resource management had positive significant relationship with service quality of SMC and it predicted 54% of the variance in project service quality. Health supplies resource management had a very high positive significant relationship with service quality of SMC and it predicted 87% of the variance in service quality. The study concluded that the service quality of SMC significantly depended on proper management of the human, financial and health supplies resources. The study recommended that to improve service quality of SMC, there is need to strengthen the human, financial and supplies management of the resources involved in safe male circumcision. Areas for further research were identified and have been documented.