Factors Affecting the Adoption of Business Process Re-engineering in Public Organizations: The case of Uganda Revenue Authority
Aduwo, Jennifer (Supervisor)
Mugambe, Paddy (Supervisor)
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The purpose of the study was to investigate the factors affecting the adoption of business process re-engineering in public organizations with URA as a case study. The study specifically sought to establish the extent to which an organization’s structure is influenced by the adoption of BPR, investigate the extent to which change management influences the adoption of BPR and whether organizational culture influences the adoption of BPR. The research adopted a cross sectional case study design. The method of data collection was mainly quantitative and documentary review. Data was collected from a sample of 218 employees in the Domestic Taxes Department. Through the SPSS, data was analysed using factor analysis. The findings indicated that the adoption BPR positively affects the organisation structure just like the way the organisation culture and change management do to BPR and the resultant effect is the success of BPR in achieving improvements in the business of an organisation. There was a significant impact of BPR on the organization structure, organization culture on BPR and change management on BPR. It concluded that the need to properly manage these factors arose if benefits accruing from BPR as a strategic initiative were to be realised. The study recommended that organisation structure should be an output of BPR and that the change in organisation culture should be managed through a well-designed change management strategy.