FACTORS AFFECTING EMPLOYEE JOB SATISFACTION IN THE DIRECTORATE OF CITIZENSHIP AND IMMIGRATION CONTROL OF UGANDA

Abstract

The purpose of the study was to investigate the factors affecting employee job satisfaction in the Directorate of Citizenship and Immigration Control of Uganda. Specifically, the study sought to: establish the relationship between work environment and employee job satisfaction in the Directorate of Citizenship and Immigration Control of Uganda; examine how Supervision affect employee job satisfaction in the Directorate of Citizenship and Immigration Control of Uganda and; establish the extent to which promotion criteria affects employee job satisfaction in the Directorate of Citizenship and Immigration Control of Uganda. The study used a cross-sectional survey research design, adopting both quantitative and qualitative approaches. The researcher used a sample of 153 respondents. Simple random sampling and purposive sampling were used. Methods of data collection were questionnaires and interviews. Pearson‘s correlation co-efficient was used to determine whether there is linear relationship between work environment; Supervision; promotion criteria and employee job satisfaction. Qualitative data were analysed by quotation and paraphrasing. Findings of the study revealed that work environment; Supervision and promotion criteria affect employee job satisfaction in the Directorate of Citizenship and Immigration Control of Uganda. On the basis of the study findings, it was concluded that work environment; Supervision and promotion criteria had a positive relationship with employee job satisfaction in the Directorate of Citizenship and Immigration Control of Uganda. The study recommends that; DCIC should improve the overall salary packages of employees; on the other hand, two shifts or three shifts is a way to reduce the workload of employees; to improve fairness DCIC should create a scientific performance appraisal system and utilize the other developed countries’ scientific performance systems, and use these systems to evaluate employee work performance and evaluate employee service quality.