| dc.description.abstract | This study assessed the factors that influence the usage of electronic banking in
commercial banks in Uganda with a focus on Stanbic Bank in Kampala. The following
objectives guided this study: To assess the influence of environmental factors on the
usage of E-banking at Stanbic Bank, Kampala, the influence of organizational factors
on usage of E -banking at Stanbic Bank, Kampala and the influence of attitudinal
factors on usage of E- banking at Stanbic Bank, Kampala. The study adopted a
correlational study design using both quantitative and qualitative approaches. In this
study, the sample size was 170 and the response was 152 (89% response rate). The
analysis consisted of descriptive statistics, which included frequencies and percentages
and inferential statistics, which included correlation and coefficient of determination.
The study established that there was a very strong positive correlation between
independent variables (environmental factors, organizational factors and attitudinal
factors) and dependent variable (usage of e-banking). However, after controlling the
moderating variable (political support), the strength independent variables
(environmental factors, organizational factors and attitudinal factors) and dependent
variable (usage of e-banking) was reduced but remained significant. Thus, it was
concluded that environmental factors, organizational factors and attitudinal factors
positively affect usage of e-banking. It was recommended that Stanbic Bank should
take into consideration the environmental factors, organizational factors and attitudinal
factors to improve usage of e-banking. | en_US |
