FACTORS AFFECTING KNOWLEDGE MANAGEMENT IN CENTENARY BANK UGANDA

Abstract

The study examined the factors affecting knowledge management and adoption in Centenary Bank. This research was prompted by the interest developed by the researcher on how CERUDEB adopts to new and ever emerging knowledge given its fastest growing rate across the country. The study was guided by the following objectives; examined the relationship between organizational culture and Knowledge Management at CERUDEB, Investigated the relationship between management support and KM at CERUDEB Uganda and lastly to assessed the effect of information technology on KM at CERUDEB Uganda. A cross sectional research design was employed because it enhanced data collection at a single point in time. The study findings indicated a positive and statistically significant relationship between organizational culture, management support and information technology. The CERUDEB had norms that supported KM for better service delivery and there was need to have common beliefs pointing to proper KM. Management was fully involved in planning for KM and that management had an upper hand to ensure innovations. On IT, Centenary Bank had worked on ensuring technology oriented information and its related systems are in place and gets done and used to its best. The research recommended that CERUDEB should adopt and adapt to a strategy for upholding a supportive spirit, conducting trainings, seminars for excellence and exemplary performance, proper induction of new staff as a basis for improving and ensuring KM, examining organizational culture specifically on values, norms and beliefs whether they are pertinent, emphasizing integrity, professionalism, making inclusive decisions, grooming self-supervised staff, filling both electronically and manually and as well put in place personnel to ensure that more technological innovations are put in place.