| dc.description.abstract | This study was set out examine the relationship between Knowledge Management and
Service Delivery in NGOs a case of ChildFund international - Uganda. The study examined
the relationship under the three variables of Knowledge Managementwhich were;
Knowledge Creation, Knowledge Sharing, and Knowledge Utilization, and the variables
of Service Delivery which included; accessibility, timeliness, cost effectiveness and
usefulness of the services.The study adopted the SECI modal by Nonaka and T (1995) to
understand the relationship between knowledge management and service delivery.Both
quantitative and qualitative data was collected from 101 respondents, using questioners,
interview guides and documentary analysis checklist. SPSS correlation and descriptive
statistics were adopted to analyze data. Findings established that there is a significant
positive relationship between Knowledge Management and Service Delivery, however it
was revealed that ChildFund-Uganda does not fully implement Knowledge Management
and that could be the reason behind the Service Delivery challenges in the organization.The
researcher concluded that an organization that fully implements all the aspects of
Knowledge Management will definitely not face Service Deliverychallenges and
recommended for a fully functioning Knowledge Management System in every
organization. | en_US |
