Procurement Methods and quality of Service delivery in Local Governments in Uganda: A case of Kampala Capital City Authority (KCCA)

Abstract

This study aimed at examining the relationship between procurement methods and quality of service delivery in Kampala Capital City Authority. The study specifically aimed at: assessing the relationship between competitive tendering methods and quality of service delivery in Kampala Capital City Authority; examining the relationship between restricted tendering methods and quality of service delivery in Kampala Capital City Authority and establishing the relationship between single source procurement method and quality of service delivery in Kampala Capital City Authority. This study was guided by a correlational research design. Triangulation of research methods was adopted in this study. 68 participants formed the sampling framework and 65 of them were determined as the sample. The sample was reached at using simple random sampling techniques and purposive sampling techniques. Analysis was done using frequencies, percentages, means and Pearson correlation matrix. On the side of qualitative data, this was analyzed using Content analysis. Findings revealed that there is a significant relationship between competitive tendering and quality of service delivery at 43.7% at KCCA. On second objective, it was established that restricted tendering contributes 29.1% on quality of service delivery at KCCA. On the last objective, single source procurement was found to contribute 47.6% on quality of service delivery. It was thus concluded that procurement methods used by KCCA has positively contributed to quality of service delivery. It was thus recommended that there is a need to build the capacity of service providers in Uganda, if quality of service delivery was to improve in public entities.