Recruitment, Selection and Service Delivery by Private Security Guards: A case study by Saracen Uganda Limited

Abstract

The study investigated the relationship between recruitment, selection and service delivery by private security guards with specific reference to Saracen Uganda Limited. The study was premised on the following research objectives: to examine the relationship between advertising and service delivery by private security guards at Saracen Uganda Limited, to examine the relationship between screening and service delivery by private security guards at Saracen Uganda Limited and to examine the relationship between selection and service delivery by private security guards at Saracen Uganda Limited. The study adopted a descriptive cross sectional survey design where both quantitative and qualitative approaches were used. A total number of 105 respondents were expected but 102 respondents returned the survey instruments representing a response rate of 98%. The data was collected using questionnaires and interviews and analysis was done using regression analysis and correlation coefficients. Qualitative analysis was done using content and thematic analysis. Findings on the first hypothesis revealed that there is a positive significant relationship between advertising and service delivery at Saracen, the coefficient was .476**. Findings on the second hypothesis revealed that there is a positive significant relationship between screening and service delivery, the Pearson Correlation coefficient was 0.427. Study findings on the third hypothesis revealed that there is a positive significant relationship between selection and service delivery, the Pearson Correlation was 0.033 . It was further established that the actual channels used to attract candidates to Saracen is advertising either internally or externally a move that which helps to attract the best candidates for the job. Study findings revealed that medical screening is done before the recruitment process of the security guards at Saracen is thoroughly and fairly conducted. Study findings further revealed that a candidate’s education background is essential during the selection process of security guards at Saracen. It was recommended that: Constant supervision and monitoring should be observed to crack onto lazy and unruly guards. The purposes of attracting competent labour to Saracen, there is need for Saracen to externally advertise its jobs instead of relying on internal advertisements since they don’t stimulate competition. Academic qualifications and experience are essential for the exercise and medical examinations must be carried at every recruitment.