| dc.description.abstract | The study investigated whether performance of public enterprises like Uganda Telecom
Limited is affected by privatisation. It specifically looked at establishing the effect of
privatization on quality of services offered by Uganda Telecom Limited; on financial
sustainability of Uganda Telecom Limited and on operational efficiency of Uganda
Telecom Limited. A case study research design was used basing on qualitative approach
and quantitative approaches. A target population of 118 respondents was identified for
the study. From 118, 87 consisted in the sample size. Respondents were selected using
purposive and simple random sampling techniques. Data was collected using
questionnaires and interview schedules. Analysis was done descriptively and
inferentially. The study results indicated that there is no significant effect of privatization
on performance of Uganda Telecom Limited. This showed that privatisation affected
quality of services offered, financial sustainability and operational efficiency. The
hypotheses were tested and it was found out that all hypotheses tested were not accepted.
For instance, privatisation negatively affected the quality of services offered (r=-0.669 &
P=0.522>0.05), financial sustainability (r=-0.544 & P=0.139>0.05) and operational
efficiency (r=-0.387 & P=0.099>0.05). It was thus concluded that privatisation has weak
effect on performance of UTL. The study thus recommended that operational efficiency
of UTL needs to be revitalized by making sure that competent staff are in place, financial
resources are mobilized, service quality is improved. For financial sustainability, the
instrument of accountability needs to be used to make sure that the organisation
departments are accountable. | en_US |
