| dc.description.abstract | The general objective of the study was to establish the effect of motivational strategies on
the performance of fuel station attendants at GAPCO Uganda. Specifically, the study
strived to establish the effects of compensation, recognition and job design on the
performance of fuel station attendants at GAPCO Uganda Ltd. The study used a cross
sectional study design using quantitative and qualitative approaches on a sample of 62
fuel service station attendants. Data was collected using a structured questionnaire and
interview guide and was analyzed using frequency, percentages, correlation and
regression analyses. The study found out that compensation significantly affected the
performance of fuel station attendants; recognition significantly affected the performance
of fuel station attendants; job design significantly affected the performance of fuel station
attendants. The study concluded that the poor compensation practices, inadequate
recognition and inadequate job characteristics were de-motivating to most staff and it
adversely affected the performance of service station attendants leading to failure by
employees to meet the performance expectation of speed of service and quality of
customer service. The study recommends that to achieve the speed of service, number of
customers served and quality of customer service, the management of GAPCO and
franchise dealers should conduct job evaluations to develop attractive basic pay
compensation systems which consider internal and external equity, use meetings, letters
of recognition, employee of the month display and peer performance reviews to
recognize service station attendants and co-opt consultant to redesign jobs of fuel
attendants to provide for enhanced skills variety, task significance, task identity, job
autonomy and performance feedback intrinsic job characteristics | en_US |
