| dc.description.abstract | The study focused on establishing the relationship between leadership skills and employee
performance in higher institutions of learning, a case of Kyambogo University. It covered 5 years
starting from 2013—2017. The study was guided by the following objectives: To establish the
effect of conflict resolution skills on employee performance at KYU; To determine how
communication skills influence employee performance at KYU; and, to explore the relationship
between motivation skills and employee performance at KYU. A cross-sectional design was
employed using both qualitative and quantitative approaches in order to collect detailed data. Both
simple random sampling and Purposive Sampling techniques were applied to select respondents
and key informants. Tools used to collect data included: Interview guide, Questionnaire and
Documentary Review Guide. A total of 254 was reached. Study findings revealed that decision
making was a shared phenomenon involving a wide range of stakeholders at KYU. It was
established concerned leaders and managers cordially demonstrated quick recognition of problems
and thus ensure to solve them promptly so as to create peace and continuity. Further, findings
revealed that information sharing was effectively done among employees to improve their
performance using mechanisms including though not limited to websites, the university blog
pages, portal, social media especially Facebook and WhatsApp. At KYU, different communication
technologies are applied to communicate across the institution using internet, intercom, notice
boards and casual interpersonal interactions. It was established employees were not sufficiently
rewarded which spelt out their dissatisfaction with the reward mechanisms in place which
negatives influences employee performance. Findings also affirmed that sharing knowledge and
experience among employees had an impact on employee performance at KYU as a result of
learning from one another. It was thus recommended that KYU top management should build and
strengthen relationships based upon humanistic values to motivate employees. The study found it
expedient to provide regular and consistent feedback so as to give direction and guidance to
subordinates. It was also established that satisfying the financial and monetary needs of employees
would seemingly trigger employee effectiveness and efficiency. Conclusively, it was established
that upholding appropriate leadership skills in the organization setting stands vital which in
alignment nurtures employees’ abilities and thus improves their degree of efficiency and
effectiveness. Therefore, upholding good leadership skills would cover performance gaps among
employees and thus contribute towards improved performance at KYU. | en_US |
