Browsing Department of Human Resource and Organisational Studies by Author "AYEBARE, DOREEN"
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SERVICE QUALITY PERSPECTIVES AND CUSTOMER SATISFACTION IN BANK OF AFRICA (U) LIMITED
AYEBARE, DOREEN (Uganda Management Institute, 2013-12)The study assessed the relationship between service quality perspectives and customer satisfaction in Bank of Africa (U) Ltd. Despite all the interventions the bank put in place to serve customers better, many were ... -
SERVICE QUALITY PERSPECTIVES AND CUSTOMER SATISFACTION IN BANK OF AFRICA (U) LIMITED
AYEBARE, DOREEN (Uganda Management Institute, 2013-12)The study assessed the relationship between service quality perspectives and customer satisfaction in Bank of Africa (U) Ltd. Despite all the interventions the bank put in place to serve customers better, many were still ...