| dc.description.abstract | Masindi Town Council’s vision is having a modern urban centre. Its mission is to provide
quality and sustainable mandated services in order to improve the socio-economic wellbeing of
the target resident, together with the daytime, community.
The present research was an inquiry into the extent to which management practices were
responsible for the quality of delivery of these services. To this end management practices were
presented as an independent variable, while the quality of public services was the dependent
variable. The researcher explored the background to the study which involved the historical
perspective, the theory that drove the research, the concepts that oiled it and the context in which
it was seen.
Various studies and assessments by different governmental agencies were done before to
determine the service delivery levels in local governments countrywide, MTC inclusive, and
what could explain those performances. The results were unimpressive. Because there was no
record that management practices could be one of the explanations, it became imperative for this
research to be undertaken immediately.
The study, covering the period between 2005/06 and 2008/09 financial years, was carried out
within the geographical boundaries of MTC. It was hypothesized that there was a relationship
between conflict resolution and the quality of public services, that decision making contributed
to the quality of the services, and that clarifying team member roles contributed to the quality of these services, in MTC. Targeted respondents were 82 and the questionnaire return rate was 73.2
percent, which was good enough for the research project to proceed. It confirmed all the
hypotheses. | en_US |
