Supply chain efficiencies and performance of automobile distributorships in Uganda: a case of Toyota Uganda Limited
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The study examined the relationship between supply chain efficiencies and performance of automobile distributorships in Uganda, with Toyota Uganda Limited as a specific case. The study objectives were; to find out the relationship between supply chain responsiveness and performance; to establish the relationship between supply chain reliability and performance; and to examine the relationship between supply chain relationships and performance. This study adopted a case study research design that used both quantitative and qualitative approaches. The study had an accessible population of 68 respondents, from which a sample size of 56 respondents was selected and of these 43 responded (a 76.8% response rate). Data was collected from both primary and secondary sources which included self-administered questionnaires, interviews and documentary review. The findings obtained confirmed that there was a positive correlation between supply chain responsiveness and performance (R =.638**); a positive relationship between supply chain reliability and performance (R =.724**) and a positive relationship between supply chain relationships and performance as expressed by (R) =.764**. Additionally, 51.0% multi-regression percentage result was obtained and it can be observed that supply chain efficiencies had an effect on the performance of Toyota Uganda. Some of the conclusions from the study include; the more Toyota Uganda continuously works towards improving customer lead-time, the more customers and therefore more sales. The more the organization develops clear and measurable processes the higher the customer confidence and satisfaction. The more Toyota Uganda manages the information within their business, the better the supplier and customer relationships. Recommendations adopted from the study findings are provided as thus: The Company should rethink of improving her supply chain responsiveness; The Company should focus on building its supply chain reliability capacity through efficient process management, forecast management and demand management; and the company should develop an information system that links all employees with key suppliers and clients.