Physical distribution and performance of postal services in Uganda: a case study of Uganda Posts Limited
MetadataShow full item record
This study is about an assessment of the effect of physical distribution on performance of postal services in Uganda. Uganda Posts limited is taken as a case study. In this study, physical distribution is conceived as the independent variable and performance as the dependent variable. The study used a case study research design where both qualitative and quantitative data collection and analysis were used on a population of 109 staff of Uganda Posts Limited. Data was collected using questionnaire and interviews. Quantitative data was analyzed using frequencies, percentages, mean and standard deviations, correlations and regression analysis. Physical distribution practices were found to be a significant predictor of variance in postal performance as it predicted 54.3 percent of variance in postal performance. The study concluded that physical distribution significantly influenced performance in Uganda Posts Limited. The study recommends that to achieve desired targets in performance Posta Uganda should mobilize resources to pay its outsourced services on time and also improve on the way it handles its key success factors. Other studies should investigate further the relationship between rule and regulations on performance of postal services in Uganda.
- Theses and Dissertations 
Showing items related by title, author, creator and subject.
The contribution of customer service to service quality in the Telecommunication industry in Uganda: A case if MTN Uganda TUMUSIIME, Leonard John; MUGERWA, Benedict; OKIRING, Sam (Uganda Management Institute, 2011-02)The purpose of this study was to examine the contribution of customer service to service quality in the telecommunication industry in Uganda with a case study of MTN Uganda. The specific objectives were; to examine the ...
Human resource development and employee performance in public service: a case of Ministry of Public Service Uganda Busingye, Boonabana Mable (Uganda Management Institute, 2012)The study was an investigation of the influence of Human Resource Development on employee performance in Uganda’s public service and used a case study of the ministry of public service. The study was guided by three ...
Service Quality and Customer Satisfaction with Two Way Radio Communication Service in Uganda Communications Commission (UCC) Kampala Area Nakamatte, Olivie (Uganda Management Institute, 2014-02)The purpose of this study was to assess the relationship between service quality and customer satisfaction with two way radio communication service in UCC Kampala area. Specifically the study assessed the relationships ...