|dc.description.abstract||The study investigated the role of leadership styles on employee performance, a case study of
Infocom Limited in Kampala. The study objectives were; to examine the role of autocratic
leadership style on employee performance, to find out the role of democratic leadership style on
employee performance and to establish the role of laissez faire leadership style on employee
performance in Infocom Limited. In Infocom, there is lack of appropriate communication and
consultation channels, clear strategies and vision stated, commitment, effective office planning
and decision making for heads of departments on how fiber cables should be laid this led to high
client churn rate reports, the rate of labour turnover reports, customer care reports showing
numerous customer complaints, targets are not met on time and sometimes delays in resolving
technical network issues.
The findings indicates that the majority 65.0% were male, 58.3% had worked for a period of 2-4
years, 593.3% were permanent employees. It was revealed that autocratic leadership style affects
employee performance with the majority 53.78% agreed that the managers were controlling,
authoritative when communicating to employees. Over 66.49% respondents agreed that the
manager involve them in decision making and encourages them for training and less than 50%
of the respondents agreed that the managers were not present when need to handle agent issues
and would leave an employee independently carry out duty.
It is therefore recommended that Infocom leaders should practice democratic leadership style so
as to allow employees work effectively, efficiently and just on time. This is done through joint
decision making, consultation, coaching staff and open communication channels in schools.
Furthermore Infocom leaders and managers should avoid self decision making, authority control
and closed communication channels at work to improve employee’s performance.
In conclusion, the role of leadership styles in an organization has significant influence on the
quality of employee performance. Autocratic, Democratic and Laissez Faire Leadership Styles
are appropriates styles when applies effectively in the organisation.||en_US