Browsing by Author "Dr. KARYEIJA, Kagambirwe Gerald"

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Factors affecting service delivery in Uganda Telecommunication Companies: A case of Uganda Telecom
(Uganda Management Institute, 2016-01) BUKENYA, Kato David; Dr. KARYEIJA, Kagambirwe Gerald; BAGAMBE, Henry
The study focused on investigating the critical factors for service delivery at Uganda Telecom. The study was undertaken to check if the strategies put in place such as long term growth, consumer interest and shareholder investment incentives contribute to service delivery within the company. The study was guided by the following research objectives: to investigate the extent to which long term growth affects service delivery, to study how consumer interest affects service delivery and to examine the extent to which shareholder investment incentives affect service delivery at Uganda telecom. The study design used was cross-sectional survey to collect data from two departments (Finance operations and customer operations) staff, senior and middle managers at UTL. The study adopted both qualitative and quantitative approaches. The researcher designed questionnaires and interview guides that were used in data collection. The findings of the study indicated that there was a statistically positive correlation between long term growth and service delivery of UTL staff, that there is a positive correlation between consumer interest and service delivery at UTL and that there is a positive correlation between Shareholder Investment Incentives And Service Delivery. The study recommended that the management of UTL should focus on should focus on company image and reputation, should benchmark on annual performance to ensure there is growth year on year, Once losses are registered diverse measures should be taken to averse the situation by UTL management. In addition, UTL management should ensures customer needs are priority in all its business undertakings, UTL management focuses its individual attention of customers, UTL management ensures no erroneous tariffs are charged to customers and UTL management should value customer feedback. UTL shareholders uphold the technical & commercial business plan of the company, UTL shareholders ensure there is profitable growth in the company.
Factors affecting the implementation of an integrated water management information system at Ministry of Water and environment, Uganda
(Uganda Management Institute, 2016-01) ASIIMWE, Loy; Dr. KARYEIJA, Kagambirwe Gerald; ADUWO, Rose Jennifer
This study investigated factors affecting the implementation of an Integrated Water Management Information System in Ministry of Water and Environment. Factors affecting involved performance expectancy, effort expectancy and facilitating conditions which were the Independent Variables (IV) while Integrated Water Management Information System was the Dependent Variable (DV). The objectives of the study were: to investigate how performance expectancy affects the implementation of an integrated water management information system at Ministry of Water and Environment in Uganda, to establish how effort expectancy affects the implementation of an integrated water management information system at Ministry of Water and Environment in Uganda and to find out how facilitating conditions affect the implementation of an integrated water management information system of Ministry of water and environment in Uganda. The researcher used a cross sectional survey design and collected data from 104 respondents as the response rate. Both qualitative and quantitative techniques were used. The study revealed a positive relationship between performance expectancy and IWMIS with a standardized coefficient (B) of 0.73, implying an effect on IWMIS by73%. Nevertheless, facilitating conditions were found to have an impact on IWMIS as there is a challenge of equipment and associated with costs of maintenance of the equipment. It was found to have an Adjusted R square of 0.351, implying that it affects IWMS by 35.1%. It was concluded that performance expectancy, effort expectancy and facilitating conditions negatively affect the implementation of an IWMIS. It was recommended that management encourage employees to be creative to use innovations, give constant positive feedback to employees in order to adjust efforts and establishment of a structure that cuts across all the departments that will see a developing IWMIS.