Procurement Methods and quality of Service delivery in Local Governments in Uganda: A case of Kampala Capital City Authority (KCCA)

dc.contributor.authorKANGUME, MOSES
dc.date.accessioned2019-10-21T11:25:14Z
dc.date.available2019-10-21T11:25:14Z
dc.date.issued2018-01
dc.description.abstractThis study aimed at examining the relationship between procurement methods and quality of service delivery in Kampala Capital City Authority. The study specifically aimed at: assessing the relationship between competitive tendering methods and quality of service delivery in Kampala Capital City Authority; examining the relationship between restricted tendering methods and quality of service delivery in Kampala Capital City Authority and establishing the relationship between single source procurement method and quality of service delivery in Kampala Capital City Authority. This study was guided by a correlational research design. Triangulation of research methods was adopted in this study. 68 participants formed the sampling framework and 65 of them were determined as the sample. The sample was reached at using simple random sampling techniques and purposive sampling techniques. Analysis was done using frequencies, percentages, means and Pearson correlation matrix. On the side of qualitative data, this was analyzed using Content analysis. Findings revealed that there is a significant relationship between competitive tendering and quality of service delivery at 43.7% at KCCA. On second objective, it was established that restricted tendering contributes 29.1% on quality of service delivery at KCCA. On the last objective, single source procurement was found to contribute 47.6% on quality of service delivery. It was thus concluded that procurement methods used by KCCA has positively contributed to quality of service delivery. It was thus recommended that there is a need to build the capacity of service providers in Uganda, if quality of service delivery was to improve in public entities.en_US
dc.identifier.citationKangume, Moses (2018) Procurement Methods and quality of Service delivery in Local Governments in Uganda: A case of Kampala Capital City Authority (KCCA)en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12305/757
dc.language.isoenen_US
dc.publisherUganda Management Instituteen_US
dc.subjectProcurement Methodsen_US
dc.subjectQualityen_US
dc.subjectService Deliveryen_US
dc.subjectLocal Governmentsen_US
dc.subjectUgandaen_US
dc.titleProcurement Methods and quality of Service delivery in Local Governments in Uganda: A case of Kampala Capital City Authority (KCCA)en_US
dc.typeThesisen_US

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A DISSERTATION SUBMITTED TO THE SCHOOL OF MANAGEMENT SCIENCE IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF A MASTER’S DEGREE IN BUSINESS ADMINISTRATION OF UGANDA MANAGEMENT INSTITUTE (UMI)

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