Procurement planning and service delivery in Kyenjojo district Local Government in western Uganda

Abstract

The study set out to investigate the contribution of Procurement planning on service delivery in Kyenjojo District local Government in western Uganda. It was carried out with an aim of providing an insight on the importance of procurement planning as far as effective service delivery is concerned since it is a back bone of every organization. A cross-sectional research survey was adopted for the study and used a sample size of 161 respondents. Data was collected using interviews for some respondents while others responded to self administered questionnaires. Quantitative data was analysed using Statistical Package for Social Scientists (SPSS) while qualitative data was content analysed. It was found out that there was a significant relationship between procurement planning and both reduced number of complaints and timely service delivery while the relationship between procurement planning, Quality of service and end-user satisfaction was insignificant at 0.286 and -.773 respectively. Conclusively, there existed a strong and statistically significant relationship between reduced complaints as well as timely service implying that any weakness in procurement planning threatened them. Quality service and end-user satisfaction were weakly linked to procurement planning and showed no relationship. It was thus recommended that government and PPDA need to enforce procurement planning in district local governments to enhance reduce complaints, timely service, quality service and user satisfaction. The research also identified areas for further research as follows; procurement management and value for money insecurity organizations, effect of procurement management on supply chain management in private sector organizations and procurement planning and political influence in local government.