Risk management process and performance of drug distributors Uganda. A case of Joint Medical Store

Abstract

This study examined the effect of risk management process on the performance of drug distributors in Uganda a case of Joint Medical Store (JMS). The study was prompted by failure to adhere to the risk management process at JMS. The study specifically sought to examine the effect of risk identification, risk analysis, risk response planning and risk monitoring and control on the performance of JMS. Data was collected from 110 respondents using questionnaires, interviews and document reviews. The study found out that risk identification has a statistically significant effect on performance. The study also found out that risk analysis exhibited a statistically significant effect on performance. Furthermore, risk response planning showed a statistically significant effect on performance. It was further established that risk monitoring and control also has a significant effect on performance of drug distributors. The study concludes that risk management process enhances performance of drug distributors. The study recommends that management at JMS should enhance risk management process in order to improve performance.