ICT Systems and Performance of Business Organisations in Uganda: A case of Movit Products Uganda Limited

Abstract

The study examined the effect of Information Communication Technology systems on the performance of business organisations in Uganda, taking a case analysis of Movit Products Limited. Specifically, the study examined the effects of: facilitating conditions; social influence; performance expectancy; and effort expectancy on the performance of Movit products Uganda limited. The study was a cross sectional survey design that adopted both qualitative and quantitative approaches. Questionnaires and Interview guides were used to collect data from 198 out of the targeted 230 respondents. Whereas Qualitative data was analyzed using content analysis, Quantitative data was analyzed using Pearson correlation. The study concluded that facilitating conditions; social influence; performance expectancy; and effort expectancy in ICT systems all had a positive significant effect on the performance of business organizations in Uganda. The study recommended that business organizations in Uganda should promote policy formulation, technical support and ensure there is adequate ICT trainings in the company. Their employees should be trained and in turn will pass the knowledge to their customers. Training will help improve confidence as well as improve innovation. Organisations should develop, implement and regularly review policies that support facilitating conditions for ICT Systems as away of providing guidelines and support to be followed when operating computerized systems. They should ensure that ICT Systems fully perform well so as to enhance company image to the public, In order to realize desirable performance of business organisations, management should embark on ensuring that the available systems are less complex, easy to use and can increase the performance gains of staff as this will create effectiveness and efficiency which will in turn result into performance and achieving the business intended objectives.