Capacity Development and Employee Performance in Insurance Companies in Uganda: A Case of UAP Insurance Kampala

Abstract

The study examined the influence of capital development on employee performance in the insurance sector in Uganda considering a case of UAP insurance. The independent variable of the study was capital development measured in terms of training, benchmarking and mentorship while as the dependent variable was employee performance measured in terms of effectiveness of staff, efficiency, reliability and responsiveness of the employees. This Target Population was 79 respondents from which a sample size of 63 respondents was determined using the Krejcie and Morgan table (1970) and a sample size of 53 responds for questionnaires and 10 respondents for interviews selected. Both quantitative & qualitative data was collected. Quantitative data was analyzed using Regression, correlations, & ANOVA while as qualitative data was analyzed using thematic analysis. The overall response rate was 92.1% and the study established a moderate positive relationship between Training and Employee Performance at UAP Insurance with a correlation coefficient of 0.529, the coefficient of determination (R2 ) was 28% and a Probability value of 0.000. The study as well established a weak positive relationship between Benchmarking and Employee Performance with a Pearson‟s correlation coefficient of 0.318, the Coefficient of Determination (R2 ) was 10.1% and the probability value was 0.020. Finally the study established a strong positive relationship between Mentorship and Employee Performance with a Pearson‟s correlation of 0.786, the Coefficient of Determination (R2 ) was 61.7% and the probability value was 0.000. The study concluded that Training, Benchmarking & Mentorship had a positive effect on Employee Performance at UAP Insurance. The study recommended that, UAP should devote more efforts on Training Employees followed by Benchmarking and finally focus should be on mentorship to attain employee performance.