Supplier-client relationship management and public procurement performance of national medical stores, Uganda

Abstract

The study examined the influence of supplier-client relationship management on public procurement performance of NMS Uganda. The study was guided by the following objectives: To establish the relationship between supplier development and public procurement performance of NMS; to find out the relationship between information sharing and public procurement performance of NMS and to examine the relationship between supplier collaboration and public procurement performance of NMS. A cross-sectional survey design was used. The study predominantly employed a quantitative approach but also used a qualitative approach. The study population consisted of 132 participants. A sample size of 105 employees was selected. A simple random technique was used for all the respondents except for the executives and technocrats who were selected purposively. Quantitative data analysis mainly consisted of descriptive statistics (percentages) and inferential statistics (Spearman correlation, coefficient of determination and regression). Content analysis was used to analyze qualitative data. Findings revealed a significant positive moderate effect (28.3%) of supplier development on public procurement performance of NMS. Information sharing had a moderate positive effect (13%) on public procurement performance. However, supplier collaboration had a negative moderate relationship with public procurement performance. It concluded that supplier-client relationship management SRM has a significant positive effect on public procurement performance. It is recommended that NMS management should improve on the supply disruptions that affect public procurement performance.