Factors affecting automated business Recovery at National Social Security Fund, Uganda

Abstract

The purpose of the study was to examine the factors affecting automated business recovery at National Social Security Fund (NSSF). More specifically, the study considered three critical factors that affected automated business recovery namely; the activation plans, human capital and modulator effect of government policies. The study employed the descriptive research design and both the qualitative and quantitative approaches were used in the collection, analysis and presentation of the data. It is evident from that study that NSSF has invested in human capital and equipped them with the requisite skills to manage disasters. NSSF has also provided for in service training to a select team in the area of business continuity. The study finds that a number of disaster recovery strategies have been acquired and are running at NSSF but they are not sufficient enough to trigger automated business recovery. The study recommends that a comprehensive enterprise wide business recovery program be acquired and should in detail cover all aspects of recovery facilities, human capital, activation plans because of their direct relation with automated business recovery.