The relationship between the ICT system and information management in the revenue department at Kampala Capital City Authority.

Abstract

Information Management was previously manual and therefore time consuming for the operations in the Revenue Department. The Authority introduced the eCitie ICT system that automated and drastically improved the way information was managed. The general objective of the study therefore examined the relationship between the eCitie ICT system and information management in the Revenue Department at Kampala Capital City Authority. The study answered the following questions; what is the relationship between the communication channels and information management? What is the relationship between the infrastructure and information management? And finally what is the relationship between the social system and information management in the Revenue Department at K.C.C.A? The study used a correlational descriptive research approach applying a triangulation of both quantitative and qualitative data collection methods with a sample size of 51 respondents. Purposive and Simple random sampling techniques were applied using a questionnaire and interview guide as data collection instruments. Quantitative data was analyzed using the Pearson’s correlation co-efficient technique and Pairwise comparisons to draw at the correlations and inferential statistics to test the hypothesis. Qualitative data was analyzed using thematic analysis whereby data was recorded into themes and codes were identified and conclusions done according to the study objectives. The findings of the study showed a positive significant relationship between the eCitie ICT system and information management mostly affected by the communication channels that showed the strongest correlation while infrastructure and the social system showed weak correlations. The study concluded that communication channels have the most significant influence on the eCitie system and therefore indicated the strongest correlation with information management. The study recommended that when implementing an ICT system, communication channels should be given highest priority as it will significantly influence the system and its relationship with information management.