Employment management and operations performance; A case study of managing drivers at World Food Programme (U)

Abstract

The study investigated the relationship between managing drivers and operations performance at World Food Programme (U). The research objectives of the study were to; assess the influence of driver training on operations performance, to find out how driver behavior affects operations performance and to examine how managerial skills affect operations performance. A cross-sectional survey design was used, with data collected from a sample of 80 respondents using questionnaire survey and interviewing methods. Data was analyzed using the statistical package for social scientists (SPSS) 16 for appropriate transformation. The study found a significant relationship between the three dimensions of managing drivers; driver training, driver behavior, managerial skills in improving operations performance. The study concluded that giving additional attention to defensive driving, traffic regulations, health and safety. Plus addressing constraints of motivation, experience, ethics of drivers properly and resolving conflicts amicably, crises skills, time usage properly would result into significant improvements in operations performance at World Food Programme (U). The study recommended that it was mandatory for all drivers to be equipped with the required necessary training in order to be able to fulfill their required obligations of timely delivery, It was further recommended that there is need for ethical training of drivers at World Food Programme (U) to try to mitigate the issue of unauthorized use of organizational vehicles and finally there was need for managers to issue orders to drivers that are easily comprehendible so that they could complete amicably their required task at hand.