The Effect of Motivation Strategies on the Performance of Fuel Service Station Attendants at GAPCO, Uganda

dc.contributor.authorMunabi, Stephen Ampurira
dc.date.accessioned2019-11-05T13:55:41Z
dc.date.available2019-11-05T13:55:41Z
dc.date.issued2013-12
dc.description.abstractThe general objective of the study was to establish the effect of motivational strategies on the performance of fuel station attendants at GAPCO Uganda. Specifically, the study strived to establish the effects of compensation, recognition and job design on the performance of fuel station attendants at GAPCO Uganda Ltd. The study used a cross sectional study design using quantitative and qualitative approaches on a sample of 62 fuel service station attendants. Data was collected using a structured questionnaire and interview guide and was analyzed using frequency, percentages, correlation and regression analyses. The study found out that compensation significantly affected the performance of fuel station attendants; recognition significantly affected the performance of fuel station attendants; job design significantly affected the performance of fuel station attendants. The study concluded that the poor compensation practices, inadequate recognition and inadequate job characteristics were de-motivating to most staff and it adversely affected the performance of service station attendants leading to failure by employees to meet the performance expectation of speed of service and quality of customer service. The study recommends that to achieve the speed of service, number of customers served and quality of customer service, the management of GAPCO and franchise dealers should conduct job evaluations to develop attractive basic pay compensation systems which consider internal and external equity, use meetings, letters of recognition, employee of the month display and peer performance reviews to recognize service station attendants and co-opt consultant to redesign jobs of fuel attendants to provide for enhanced skills variety, task significance, task identity, job autonomy and performance feedback intrinsic job characteristicsen_US
dc.identifier.citationMunabi, Stephen Ampurira (2013) The Effect of Motivation Strategies on the Performance of Fuel Service Station Attendants at GAPCO, Ugandaen_US
dc.identifier.urihttps://hdl.handle.net/20.500.12305/834
dc.language.isoenen_US
dc.publisherUganda Management Instituteen_US
dc.subjectEffecten_US
dc.subjectMotivation Strategiesen_US
dc.subjectPerformanceen_US
dc.subjectFuel Service Station Attendantsen_US
dc.subjectGAPCO, Ugandaen_US
dc.titleThe Effect of Motivation Strategies on the Performance of Fuel Service Station Attendants at GAPCO, Ugandaen_US
dc.typeThesisen_US

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A DISSERTATION SUBMITTED TO THE SCHOOL OF MANAGEMENT SCIENCES IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE MASTERS DEGREE IN BUSINESS ADMINISTRATION OF UGANDA MANAGEMENT INSTITUTE

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