The effect of procurement management on service delivery in public procurement in Uganda: A case of Ministry of Public Service

Abstract

The study examined the relationship between public procurement management and service delivery in public procurement in Uganda using Ministry of Public Service. Specifically, the study examined: the relationship between procurement planning and service delivery in Ministry of Public Service; the relationship between procurement control and service delivery in Ministry of Public Service and the relationship between procurement monitoring and service delivery in Ministry of Public Service. The study used a correlational research design while using both quantitative and qualitative approaches. The study population consisted of 113 participants. A sample size of 86 respondents was selected using simple and purposive sampling techniques. Quantitative data analysis mainly consisted of descriptive statistics (percentages, mean and standard deviation) and inferential statistics (Spearman correlation, coefficient of determination and regression). Content analysis was used to analyze qualitative data. Findings revealed that there was a positive relationship between procurement planning and service delivery in Ministry of Public Service. There was also a positive relationship between procurement control and service delivery in Ministry of Public Service. However, procurement monitoring had a negative relationship with service delivery in Ministry of Public Service. It was concluded that procurement management is positively related with service delivery in Ministry of Public Service. There is a need for auditing to be done at regular intervals considering the set time quality and costs among others during the bidding process.