Motivation of health workers and quality of health service delivery in Nwoya district: a case study of health centre threes

Abstract

The study on the relationship between motivation of Health Workers (HWs) and quality of health service delivery (QHSD) was carried out with the aim of determining the effect of motivation of HWs on the QHSD in HCIIIs of Nwoya District. The specific objectives of the study were to establish the effects of financial incentives, non financial incentives and supervision on the QHSD in HCIIIs in Nwoya District. Both quantitative and qualitative research methods were used in the study to thoroughly address all aspects of the topic to achieve a high degree of validity, credibility, research utility and enrich the nature of research. The findings of the first objective of the study showed that financial incentives have a positive effect and a moderately positive relationship on the QHSD therefore it was concluded that financial incentives have a fundamental non-compromising effect on QHSD when availed in a timely and regular manner hence, a deliberate effort by government and partners should be made to ensure that budget allocations for health worker salaries and allowances are revised to motivate HWs in Health centre IIIs. More to that, findings in the second objective revealed that non financial incentives have a positive effect and significant relationship between all non financial incentives on QHSD concluding that, absence of non-financial incentives was a discouragement to all health workers