Critical success factors for contract performance in District Local Governments(DLGS) in Uganda: A case study of Rukungiri district local Government,Uganda

Abstract

This study was carried out with the aim to establish the critical success factors for contract performance in district local government in Uganda. The following study objectives guided the research: To find out the relationship of workplace factors on performance of contracts in Rukungiri district, To establish the relationship of process factors on performance of contracts in Rukungiri and to find out the effect of relationship factors on performance of contract. A case study design was used employing both quantitative and qualitative approaches collect representation data for analysis in order to make conclusion. The study population in consideration was 143 respondents and sample size was 108 respondents but 106 (a response rate of 98%) participated in the study. The simple random sampling method was used to select head of Departments PDU staff and service providers. Purposive sampling was used to select district executive committee members because they were key respondents with more knowledge and take strategic decisions. Quantitative data analysis involved descriptive statistics (frequencies and percentages) in order to find out the level of statistical distribution from the data obtained from the respondents about the individual information under both variable and inferential statistics (Pearson and coefficient of determination) to test the hypotheses. Qualitative data analysis involved content analysis. Findings revealed a weak positive effect of workforce factors on performance of framework contracts, a moderate positive effect of process factors on grounds that respondents believed that the district management individuals did not understand the contractual agreements with suppliers and also the complexities in the contractual agreement to the tune of 70% and 79% respectively despite agreement to all other process factors. On performance of contracts and a moderate positive effect of relationship factors on performance of contracts. It was concluded that workforce factors weakly affected performance of contracts, process factors moderately affected performance of contracts and relationship factors moderately affected performance of contracts. It is recommended that Rukungiri District should improve workforce factors to improve performance of contracts, invest in consistent training to improve process vii factors to improve performance of contracts and improve relationship factors to improve performance of contracts.