INTERNAL COMMUNICATION AND EMPLOYEE PERFOMANCE IN THE UGANDA MINISTRY OF DEFENCE

Abstract

The study determined the relationship between Internal communication and Employee performance in the Uganda Ministry of Defence guided by three objectives namely to evaluate channels/tools of internal communication and employee performance; examined the stakeholders’ impact at the ministry and employee performance and evaluated the message content and its influence on performance of employee. The study population was 110 respondents. The sample size was 77 obtained using purposive and simple random sampling. The response rate obtained was 73% a good depiction of a survey population. The study findings included a positive relationship for channels/tools (.617**), stakeholders’ (.604**) and message content (.642**) with employee performance. From the study, its summarized that the effective use of channels of communication for instance newsletters, telephones, email, memos and reports as a means of communicate improves employee performance. On target it can be summarized that routine duty attendance, meeting deadlines and accomplishing assigned tasks reflects improved employee performance while message content and employee performance suggested a strong bond. The study recommended overhauling outdated communication systems; encourage frequently use of the official portal or domain for communication; adopt professional guidance; conduct routine ICT training; harmonize information access and review or update the communication policies.