Human Resource Information Systems and Quality of Service Delivery: A study of Ministry of Defence and Veteran Affairs, Uganda

Abstract

The study assessed the effect of Human Resource Information System (HRIS) on quality of service delivery in Uganda while using Ministry of Defence and Veteran Affairs. Specifically, the study examined: the effect of recruitment system, payroll access system and pension management system on quality of service delivery in Ministry of Defence and Veteran Affairs. The study used a cross-sectional survey design while using both quantitative and qualitative approaches. The study population consisted of 58 participants. A sample size of 54 respondents was selected using simple and purposive sampling techniques. Quantitative data analysis mainly consisted of descriptive statistics (percentages, mean and standard deviation) and inferential statistics (Spearman correlation, coefficient of determination and regression). Content analysis was used to analyze qualitative data. Findings revealed that there is a positive effect of recruitment system on quality of service delivery in Ministry of Defence and Veteran Affairs ( = .503). Secondly, it was established that there is a positive effect of payroll access system on quality of service delivery in Ministry of Defence and Veteran Affairs ( = .528) and lastly, pension management system positively affected the quality of service delivery in Ministry of Defence and Veteran Affairs ( = .633). It was concluded that HRIS is positively related with the quality of service delivery in Ministry of Defence and Veteran Affairs. It was therefore recommended that the Ministries in Uganda deserve to have full powers of verifying pensioners since the process of verification seems to delay in Ministry of Public Service and this affects pensioner satisfaction. Further, all Human Resource Officials in ministries who are continually paying ghost pensioners need to be sanctioned and for purposes of reducing delays and corruption, Ministries should train very well their auditors, accountants, finance officers and designated staff in the HRIS modules to be able to spearhead the HRIS usage in Public Service.