Information and communication technology usage and student administration in Universities in Uganda: A case Study of Kyambogo University

Abstract

This study established the relationship between Information and Communication Technology Usage and student administration in Academic Registrar’s department of Kyambogo University. The study examined the dimensions of ICT usage as performance expectancy, effort efficiency, simplicity concept and social influence while student administration was conceptualized as admissions, examinations and certification processes. This study involved a case study cross sectional survey research design. The sample involved a total 113 respondents comprising of members from academic registrar’s Department and BED students who were selected through purposive techniques and simple random sampling techniques respectively. Qualitative data were collected using a set of self- structured questionnaires and structured interview guides while quantitative data were analyzed using SPSS specifically using descriptive and correlation coefficient statistics of the software. The study established that performance expectancy, simplicity concept, social influence and effort efficiency of ICT usage were necessary in Student Administration process in Academic Registrar’s department at Kyambogo University the study concluded that it was necessary for management of KyU to improve service delivery through use of ICT in students’ administration in Academic Registrar’s department at the University. The study recommends that both staff and students should be trained on how to use ICT since this was a relatively new innovation at Kyambogo University, there was need to buy more ICT equipment, recruit more permanent staff who would be trained on ICT usage, budget for ICT equipment and provide security for the ICT system and put in place firewalls as security measure.