Supplier management and supplier performance at Uganda Revenue Authority Headquarters Nakawa

Abstract

The study assessed the effect of supplier management on supplier performance at Uganda Revenue Authority. Objectives of the study namely to establish the effect of supplier identification on supplier performance; to examine the effect of supplier evaluation on supplier performance and to determine the effect of supplier performance assessment on supplier performance, at Uganda Revenue Authority. A cross-sectional study design was adopted, triangulation of both quantitative and qualitative approaches. A sample size of 103 respondents were drawn from a population of 126 using purposive and simple random sampling, response rate constituted 76%. Key findings included a positive effect of supplier identification (.471**), supplier evaluation (.257**), supplier performance assessment (.485**) on supplier performance. The study concludes that inadequate information affecting the selection of potential suppliers at URA. Suppliers mismanaging time which affects the quality delivery of products and services. In addition, scrutinizing potential supplier activities and having a sounding financial base improve supplier performance. Furthermore, neglecting procurement regulations and many suppliers failing to meet legal obligations would negatively affect the delivery of required goods and services. The study recommendations include need for URA exchange of valuable supplier information and bench making best supplier management practices. URA needs to hire customer relationship managers, adherence to prevailing ethic codes and PPDA rules and regulations to ensure improved supplier performance. URA needs to review all its contracts (TORs), consider more customized and the URA PDU should re-emphasize standard or quality supplier performance.