The Effect of Human Resource Information System on Quality of Service Delivery in Public Service. A case study of Ministry of Education and Sports

Abstract

The study assessed the effect of Human Resource Information System (HRIS) on quality of service delivery in public service in Uganda while using Ministry of Education & Sports. Specifically, the study examined: the effect of recruitment system, payroll access system and pension management system on quality of service delivery in Ministry of Education & Sports. The study opted to use a cross-sectional survey design which considered both quantitative and qualitative approaches. 153 participants formed a sampling framework while 108 respondents formed the sample size which was reached on using simple and purposive sampling techniques. Data was analyzed while deploying descriptive and inferential statistics. Content analysis was used to analyze qualitative data. Findings revealed that there is a positive effect of recruitment system on quality of service delivery in Ministry of Education & Sports. Secondly, it was established that there is a positive effect of payroll access system on quality of service delivery in Ministry of Education & Sports and lastly, pension management system positively affects the quality of service delivery in Ministry of Education & Sports. It was concluded that HRIS is positively related with the quality of service delivery in Ministry of Education & Sports. It was therefore recommended that Ministries in Uganda deserve to have full powers of verifying pensioners since the process of verification seems to delay in Ministry of Public Service and this affects pensioner satisfaction. Further, all Human Resource Officials in Ministries who are continually paying ghost pensioners need to be sanctioned and for purposes of reducing delays and corruption, Ministries should train very well their auditors, accountants, finance officers and designated staff in the HRIS modules to be able to spearhead the HRIS usage in Public Service.