Contract management and service delivery in urban local government authorities in Uganda. A case study of Kampala City Council Authority

Abstract

The study examined contract management and its contribution to service delivery in Urban Local Government Authorities in Uganda, using Kampala Capital City Authority (KCCA) as a case study. The objectives of the study were to establish the influence of contract monitoring, contract payments, contract termination/closure on service delivery in KCCA. The study used a case study design where both quantitative and qualitative approaches were adopted on the population of KCCA officials and members of the public in the five divisions of KCCA. The study found out that KCCA complied in some cases for effective contract monitoring, contract accounting and contract termination/close out expectations yet in some cases it did not. The prevailing contract monitoring, contract accounting and contract termination/closure practices had a significant influence on service delivery in KCCA. The study concluded that the prevailing contract monitoring, accounting and termination/close out situation in the entity significantly influenced service delivery in urban authorities in Uganda and effort was needed by the urban authorities to effectively monitor contracts while complying to contract accounting and termination/ close out conditions. The study recommended that the PPDA Authority, Ministry of Local Government, Urban Local Authorities, and other interested stakeholders should strive to perform their roles and ensure that urban authorities through their accounting officers, enforce their mandatory and contractual roles of contract monitoring, contract accounting and contract termination/close out. Other studies need to be conducted to establish the extent to which the public procurement laws could have contributed to the variance in Service delivery.