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SERVICE QUALITY PERSPECTIVES AND CUSTOMER SATISFACTION IN BANK OF AFRICA (U) LIMITED
(Uganda Management Institute, 2013-12)
The study assessed the relationship between service quality perspectives and customer satisfaction in Bank of Africa (U) Ltd. Despite all the interventions the bank put in place to serve customers better, many were still ...
INSTITUTIONAL FACTORS INFLUENCING CUSTOMER SATISFACTION IN WARID TELECOM VOICE SERVICES
(Uganda Management Institute, 2013-07)
The study investigated the institutional factors influencing customer satisfaction in Warid
Telecom Uganda Voice Services. It was guided by the following objectives; to examine to which
extent reliability of network ...
SERVICE QUALITY PERSPECTIVES AND CUSTOMER SATISFACTION IN BANK OF AFRICA (U) LIMITED
(Uganda Management Institute, 2013-12)
The study assessed the relationship between service quality perspectives and customer
satisfaction in Bank of Africa (U) Ltd. Despite all the interventions the bank put in place to
serve customers better, many were ...