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Service Quality and Customer Loyalty to Supermarkets in Kampala, Uganda
(Uganda Management Institute, 2014-03)
The study examined the effect of service quality on customer loyalty to supermarkets in
Kampala. The study objectives included to; establish the extent to which tangible aspects
of a services offered by supermarkets ...
Organisational Growth and the Performance of Employees at Uganda Management Institute
(Uganda Management Institute, 2014-03)
The study aimed at finding out how organizational growth affected performance of staff at Uganda
Management Institute. Specific objectives included; (1) to examine the relationship between
organizational growth (rate ...
Management Practices and Retention of Employees in Public Health Facilities: A case of Mbale Regional Referral Hospital
(Uganda Management Institute, 2014-02)
The study sought to establish the relationship between management practices and
employee in Mbale Regional Referral Hospital. The study was guided by three specific
objectives which included establishing the relationship ...
Corruption and Health Service Delivery at Kampala Capital City Authority Health Centers
(Uganda Management Institute, 2014-02)
The study assessed the effect of corruption on health service delivery at Kampala Capital
City Authority Health Centers. The objectives of the study included; to find out how
bureaucratic corruption affects service ...
Procurement Auditing and Service Delivery in Local Governments in Uganda: The case of Mukono Local Government
(Uganda Management Institute, 2014-02)
The purpose of the study was to establish the extent to which public procurement
auditing influences service delivery in local governments of Uganda. Specifically, the
study examined the extent to which bid preparatory ...
Factors Affecting Quality of Health Services in Uganda: A case study of Masafu General Hospital, Busia District
(Uganda Management Institute, 2014-03)
The general objective of the study is to examine the factors that affect
quality of health services in Masafu general Hospital. Specifically the study examined the
influence of work environment, customer care, and ...
Service Quality and Customer Satisfaction with Two Way Radio Communication Service in Uganda Communications Commission (UCC) Kampala Area
(Uganda Management Institute, 2014-02)
The purpose of this study was to assess the relationship between service quality and customer satisfaction with two way radio communication service in UCC Kampala area. Specifically the study assessed the relationships ...
Institutional Challenges in Inpatients Health Service Delivery in Regional Hospitals in Uganda. A case of Fort Portal Hospital
(Uganda Management Institute, 2014-02)
This study investigated the institutional challenges to inpatient health service delivery in
Regional Referral Hospitals in Uganda with a major emphasis on Fort Portal Regional Referral
Hospital.
The study specifically ...
Rewards and the Job Performance and Teachers in Primary Secondary Schools in Kyegegwa District
(Uganda Management Institute, 2014-01)
Rewards constitute one of the factors that employers use to influence desirable employee
job performance. Indeed, private schools in Kyegegwa District offer their teachers
financial and non-financial rewards as a way ...
Critical Success Factors for Out Sourced Distribution Services and the Performance of National Medical Stores, Uganda
(Uganda Management Institute, 2014-01)
This study examined the Critical success factors for outsourced distribution and performance of
National Medical Stores (NMS) in Uganda. The independent variable was critical success factors
while the dependent variable ...