Browsing by Author "TUMUSIIME, Leonard John"
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The contribution of customer service to service quality in the Telecommunication industry in Uganda: A case if MTN Uganda
TUMUSIIME, Leonard John; MUGERWA, Benedict; OKIRING, Sam (Uganda Management Institute, 2011-02)The purpose of this study was to examine the contribution of customer service to service quality in the telecommunication industry in Uganda with a case study of MTN Uganda. The specific objectives were; to examine the ...