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SERVICE QUALITY PERSPECTIVES AND CUSTOMER SATISFACTION IN BANK OF AFRICA (U) LIMITED
(Uganda Management Institute, 2013-12)
The study assessed the relationship between service quality perspectives and customer satisfaction in Bank of Africa (U) Ltd. Despite all the interventions the bank put in place to serve customers better, many were still ...
INSTITUTIONAL FACTORS INFLUENCING CUSTOMER SATISFACTION IN WARID TELECOM VOICE SERVICES
(Uganda Management Institute, 2013-07)
The study investigated the institutional factors influencing customer satisfaction in Warid
Telecom Uganda Voice Services. It was guided by the following objectives; to examine to which
extent reliability of network ...
RESTRUCTURING AND CUSTOMER SATISFACTION IN TASO UGANDA LTD: A CASE OF TASO JINJA
(Uganda Management Institute, 2017-11)
This study examined the effect of restructuring on customer satisfaction in TASO with particular reference to TASO Jinja Centre. This study’s objectives were to establish the effect of staffing levels on customer satisfaction, ...
SERVICE QUALITY PERSPECTIVES AND CUSTOMER SATISFACTION IN BANK OF AFRICA (U) LIMITED
(Uganda Management Institute, 2013-12)
The study assessed the relationship between service quality perspectives and customer
satisfaction in Bank of Africa (U) Ltd. Despite all the interventions the bank put in place to
serve customers better, many were ...
The role of third party logistics and customer satisfaction at World Food Programme – Uganda
(Uganda Management Institute, 2014-04)
This research study investigated the role of Third Party Logistics and customer satisfaction at World Food Programme – Uganda. The research objectives of the study were; to assess the the influence of 3PL capacity on ...
Logistics management and customer satisfaction in the telecommunication sector in Uganda: A case study of Uganda Telecom ltd
(Uganda Management Institute, 2012-02)
This study examined logistics management and customer satisfaction in the telecommunication sector in Uganda using a case study of Uganda Telecom Ltd. The following objectives guided this study: To examine the influence ...
Effects of credit management on performance of successor public utility companies. A case Study of Uganda Electricity Distribution Company Limited.
(Uganda Management Institute, 2010-07)
The study aimed at assessing the relational effect of credit management policy on performance and identifying UEDCL credit management system strength and weaknesses. Specific objectives were; to explore the UEDCL ...