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SERVICE QUALITY PERSPECTIVES AND CUSTOMER SATISFACTION IN BANK OF AFRICA (U) LIMITED
(Uganda Management Institute, 2013-12)
The study assessed the relationship between service quality perspectives and customer satisfaction in Bank of Africa (U) Ltd. Despite all the interventions the bank put in place to serve customers better, many were still ...
RESTRUCTURING AND CUSTOMER SATISFACTION IN TASO UGANDA LTD: A CASE OF TASO JINJA
(Uganda Management Institute, 2017-11)
This study examined the effect of restructuring on customer satisfaction in TASO with particular reference to TASO Jinja Centre. This study’s objectives were to establish the effect of staffing levels on customer satisfaction, ...
SERVICE QUALITY PERSPECTIVES AND CUSTOMER SATISFACTION IN BANK OF AFRICA (U) LIMITED
(Uganda Management Institute, 2013-12)
The study assessed the relationship between service quality perspectives and customer
satisfaction in Bank of Africa (U) Ltd. Despite all the interventions the bank put in place to
serve customers better, many were ...